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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP Instant InK

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HP OfficeJet 6970
Microsoft Windows 10 (64-bit)

I lapsed the Instant Ink program because it was a pain for a printer I don't use much. We had bought spare cartridges with the printer so we didn't need to continue.  So I went to install a new cyan cartridge and the message pops up that it is part of the instant ink program and i cant use it. Since I probably used one of the retail cartridges first it is bs that I can't use it since I paid for the program for a time.  PLUS THERE IS NO PHONE NUMBER TO CALL FOR SUPPORT. I HAVE TO GO THROUGH THE **bleep** VIRTUAL AGENT WHO CAN"T ANSWER MY QUESTION, nor does she know the phone number for support


HP Support Agent
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Hi @AxRob,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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