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‎09-02-2024 01:23 PM

HP Recommended

Is it a mistake or intentional that I'm sent both the Model 952 AND 962 ink cartridges in my HP Instant Ink subscription?  I identified my printer model when I signed up but received both and only realized it when I went to insert the 952 cartridges that didn't fit.  I returned my empty 962 in the envelope provided but now I have a full set of 952s I don't know what to do with.

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2 REPLIES 2

‎09-03-2024 01:51 AM

HP Recommended

Return then next time with a empty ones.




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‎09-05-2024 01:01 PM

HP Recommended

Valsimot:

The return package provided in the subscription shipment only allows enough space for the 962 cartridges that are used and properly fit.  It isn't a large pre-paid envelope sufficient to fit double the amount of cartridges (the used proper ones plus the extra 952 improper unused cartridges).

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