HP Instant Ink Enrollment country

[Huihouu]

Would Need help as the shipping adress locks my country in as singapore even though I am in the US

[Irwin6]

Hi @Huihouu,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with changing the country for your printer instant ink account.

To understand the issue and help you, please share the details listed below:

- Are you facing any issue while using the printer now?

- Was the printer earlier used in Singapore with instant ink service?.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Huihouu]

Hi Irwin, yes

1) The printer was never in singapore, bought and activated in the united states. This account too, created in the united states. I am using my phone hotspot to connect both together (Uni dorm hotspot) it is working fine on both HPdirect on iphone and Hp print app and standard print on Mac OS.

[Irwin6]

Hi @Huihouu,

Thank you for sharing the above information.

I see that you are facing an issue with incorrect country shown on your instant ink account.

We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP instant ink support to assist you further in changing it. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support