HP Instant Ink Faulty Cartridge

[littlelegs1]

I'm a Instant Ink user and i'm having trouble with my color ink cartridge.  
I've tried all the trouble shooting steps i've read on here. As it seems others have had the same problem.
And was wondering how to get a replacement cartridge.

this is the what comes up on my account

Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues.

[Betty0610 · Accepted solution]

@littlelegs1

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!