HP Instant Ink - Update Payment Method

[netgearej]

On my printer I have, HP Instant Ink Problem - Update Payment method.

I have signed into my instant ink account, but I only have the option to enrol a new printer. I do not have a My Account area as it does not see my printer as being enrolled. I have spoken to HP UK, but they could not see any printer being attached to my account, although prior to my card expiring I was paying for and receiving ink through the instant ink system.

I cannot clear the message on the printer until the payment method is updated, but as it has disappeared from my account how do I proceed? 

I can find the warranty info on my account under HP Support for the printer, so do not know why it does not show on instant ink system.

[Jay_G24]

Hi @netgearej,

I'd like to help!

I understand you are facing payment issues with the instant ink service.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!