HP Instant Ink cartridges defective

[Wareandtare]

Hi,

I installed the new ink cartridges that came in the mail from HP Instant Ink. When I try to print a document, the machine runs as if it is printing, but the paper comes out blank, with nothing printed. These cartridges are defective. I tried calling HP customer service, but they just asked for my printer serial number. The problem is the new cartridges, not the printer. The old HP Instant Ink cartridges worked fine. Also, HP Instant Ink keeps telling me I have run out of my allotted pages, when nothing is actually printing. Can I get a credit on my HP Instant Ink service? I have "printed" a stack of 10 blank pages today with nothing printed on them! I don't want to be charged for that.

[Max3Aj · Accepted solution]

Hi @Wareandtare, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say 

Take care and have a great day ahead! 
 

Regards, 
Max3Aj

[Wareandtare]

It's fixed already. Thank you!

[Max3Aj]

Thank you for letting us know @Wareandtare 

We are glad the issue is sorted. 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support. 

Take care and have an amazing day ahead!

Warm regards,

Max3Aj

HP Support