HP Instant Ink free Trial

[Umar091]

Hi, 

I have purchased a HP envy 6432e and It comes with what appears to be a 9months instant ink free trial

I have signed up for the Instant ink trial , it does appear to have given me free 9months (chose frequency of 100pages a month) 

but has at the same time taken my card details 

my query is , are these 9 months genuinely free and if I cancel the subscription before the end of 9 months would that incur any charges as I have read in some places that HP would retrospectively charge for all the free months in the trial 

also if was to cancel it now would that cause me to loose 9months of free trial ? 

Would really appreciate clarification on this 

regards 

Umar 

[Jay_G24 · Accepted solution]

Hi @Umar091,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

[Umar091]

Hi Jay 

I have sent over the details you have asked for in the direct message,  please if you could have a look when you get a chance 

thankyou