HP Instant Ink program

[Hank97]

I canceled the HP Instant Ink program because I was tired of paying a monthly fee when I don't print that often. I finally received ink cartridges only to have the color ink cartridge not work at all. When I canceled the subscription in July, it said that I would still be charged for August and I was. I was charged on August 12th. Making a payment on August 12th should entitle me to continue to print until the end of the month. However, when I tried to print something, I was denied with a statement "Cartridge cannot be used until printer is enrolled in HP Instant Ink". This makes no sense. Why do you have to control my usage for a printer that I paid for? I want to have control over what I want to do. Do I now not have access to scan or use any of the other services that the printer offers? I don't recall seeing anything on the packaging saying that I must be enrolled in your program.

[Sneha_01]

Hi @Hank97 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

NOTE: Once you cancel the instant ink account you can use any genuine HP ink cartridges and the printer will work. 

At first let's try the steps below.

Please try to disable the web services once. You may Click Here to check how to disable the web services.

Once done please try a network restore on the printer. 

• Disconnect the power cord from the router.
• Turn off the printer.
• Turn off the mobile device/PC.
• Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
• Turn on the printer.
• Turn on the mobile device/PC.
  Could you please try these steps to connect the printer to the network (in case of dual-band routers, please use the 2.4 Ghz wireless connection for the printer):
•  Remove HP Smart App from your mobile device (if already installed).
•  Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
• Download and install HP Smart App on your mobile device from the app store.
• Open HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network.

If issue persists, Here are steps you can take to resolve the issue and use your printer without HP Instant Ink:

Check Cartridge Compatibility: Ensure that the cartridge you purchased locally is compatible with your specific HP printer model. Verify this information by checking the printer's manual or visiting the official HP website.

Reset the Printer: Turn off your printer and unplug it from the power source. Wait for about 1-2 minutes to allow the printer to fully power down. Then, plug it back in and turn it on. This can sometimes help in clearing error messages.

Update Firmware: Check if there's a firmware update available for your printer. Visit the official HP support website, enter your printer model, and download and install any available firmware updates. Firmware updates can sometimes address compatibility issues. CLick Here

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support