HP Instant Ink refund

[Amy109]

I bought a HP Envy printer last year and signed up for HP Instant Ink - paying £1.99 a month since then for 13/14 months. I have not received any ink from HP (presumably because I am not printing much and the ink hasn't run out) but if I cancel my subscription now, will I get a refund of what I've paid as I've received nothing in return? My concern is that if I carry on paying, who knows when the ink will run out so I could have paid way over the odds by then for 1 ink cartridge?

[Dragon-Fur]

@Amy109 

Yes, you can cancel the subscription at any time.

No, you will not receive a refund because you did not receive ink cartridges.

The Instant Ink subscription is a print-by-page service that includes needed ink during the time the subscription is active.

What to do?

Read your Terms of Service contract document for details, plan information, and how to cancel.

Read the contract and check with the Instant Ink Website for information on how the plans work to better understand the service, contract requirements, and possible benefits.

Questions / Concerns / Complaints about your contract:

Contact Instant Ink Support using the information available at the website or the information in the first section of your Terms of Service Contract.

Example

 Instant Ink – Terms of Service - UK

Things that are Instant Ink

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

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Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact >>   HP Instant Ink Support   NOTES:  Select Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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