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HP Recommended
HP Printer 6970
Microsoft Windows 11

HP is illegally blocking use of a generic ink cartridge.  When I call for support they tell me I'm out of warranty so they won't help me.   How are they allowed to do this still?  Does someone have a work around for this?  I'm about to trash my HP printer just out of principle and never buy an HP ever again.

2 REPLIES 2
HP Recommended

@dirtyprinter 

 

Welcome to the HP Community Forum.

 

Experts never discuss legal aspects of any company decisions.

Why?  There is no point >> The Community does not speak for HP.

 

We can provide you with the answer to your question to the extent of providing the information we have available.

 

Yes - Regardless of the reason, you can choose to rid yourself of your product - we do not judge what people decide.

 

 

Which Ink Can be Used in the Printer?

 

HP Ink - Learn About Supplies

Calls / Provides link to:

HP Printers - Dynamic Security Enabled Printers

 

>>>>  Non-HP ink cartridge use (Firmware Update)  <<<<

Updates have been released to correct issues in certain affected printers - only as listed

HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip

Partial Excerpt:

HP Officejet Pro 6970, 7740, 8210, 8700, Officejet 6950, PageWide 300, 400, and 500 printers: this update disables dynamic security for printers manufactured before December 1, 2016. For printers manufactured on December 1, 2016 or later, dynamic security remains functional with this update.

 

Your Printer Firmware

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update 

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 6970 All-in-One Printer series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Count me as another disappointed and former HP customer.  I've bought numerous HP printers in the past, but your decision to only allow HP ink cartridges has forced me to ditch my HP printer and purchase one from a more customer oriented company.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.