HP Laser 107w - Only print WHOLE BLACK PAGES - Tried new toner still doesn't work!

[hsgrocery]

My printer only print WHOLE PAPER BLACK PAGE and even though I tried to change the new toner.

There is Blinking Power Button + Red Exclamation Mark after the Black Page was printed. 

Please help! 

[Kuroi_Kenshi]

Hi @hsgrocery,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer

• Turn off the printer and unplug it for 5 minutes.
• Plug it back in and turn it on.

Check the Toner Cartridge & Drum

• Since you changed the toner already, remove the cartridge and check the drum unit.
• If the drum has toner residue all over it, clean it gently with a lint-free cloth.
• Make sure the toner cartridge is seated correctly before reinserting it.

Check the Transfer Roller (Inside the Printer)

• Open the printer and look for the transfer roller (a soft black rubber roller under the toner).
• If it’s coated in toner or dirty, gently clean it with a dry cloth.
• Do NOT touch it with your fingers, as oils can damage it.

Perform a Printer Self-Test

• Press and hold the Cancel button (red exclamation mark) for 5 seconds.
• If the printer still prints a solid black page, there might be a hardware issue.

Update Printer Firmware

• Download the latest firmware update from HP’s official website.
• Install it and restart the printer.

Factory Reset the Printer

1. Turn off the printer.
2. Hold the Wireless + Cancel buttons, then turn it on.
3. Keep holding until the power button starts blinking.
4. The printer will reset and restart.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,