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‎09-22-2025 02:09 PM

HP Recommended
Operating System: Microsoft Windows 11

HP Laser Jet Pro MFP M479fdw - can't get rid of a vertical line when paper goes through ADF...only appears when copying and scanning through feed AND I've done everything suggested in cleaning the class.  Help please

1 REPLY 1

‎12-11-2025 07:51 AM

HP Recommended

Hello @VickyFunk 
Please follow the steps in these videos- 
https://www.youtube.com/watch?v=tfhfuwflACY

https://www.youtube.com/watch?v=zgkjQRsNVJ8


Ensure to clean BOTH The flatbed scanner glass (large glass) and The ADF scan strip (tiny narrow glass strip on the left). If the issue remains after it, this is a hardware with a potential scratch on the scan strip.

Hope this helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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