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HP Recommended
Can someone please let me know what is wrong with my printer and/or cartridges? The cartridges are from HP. There is a thick discolor band on the right side of the paper. I am attaching the print out along with the diagnostic page. Hope you can help me to fix it. Thanks
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
You either have a defective cyan cartridge or there is something blocking the cyan laser unit. Check the inside of the cartridge area closely for any debris. Also look at the bottom of the cartridge for any debris stuck to the drum of the cyan cartridge.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
You either have a defective cyan cartridge or there is something blocking the cyan laser unit. Check the inside of the cartridge area closely for any debris. Also look at the bottom of the cartridge for any debris stuck to the drum of the cyan cartridge.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
HP Recommended
I am not convinced that all three are defective. Replace the cyan first and test. If it works you can save the other two cartridges until you need them.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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