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‎03-30-2021 09:34 AM - edited ‎03-30-2021 09:53 AM

HP Recommended
Product: Gateway T-6330U Computer & HP LaserJet P1102w Printer
Operating System: Microsoft Windows Vista

Hello,

I just bought 4 toner cartridges for my printer from "Cool Toner".  I installed the cartridge, and a message said that it wasn't an HP Cartridge.  I just ignored it and continued on,  A 9-page document printed perfectly.  But the second time (and every time thereafter) when I try to print a document, nothing happens.  When I check the document info, it just says, "Error - Printing".  I tried cancelling the doc., restarting it, trying to print something different, etc. with the same results.  I tried downloading the HP Print and Scan Doctor, but when I open it, it says there is still an earlier version that supports Vista (which is what I'm running on my computer), and do I want to download that?  I reply "yes", the download starts but nothing happens.  Then a message comes up that says "Download Failed Please Try Again".  I try again and get the same failure over and over.  I also tried going into the printer properties/PORTS and UNCHECKing "Enable bidirectional support".  That didn't work either.

Al I want is to keep using my new cartridge that started out working fine.  Any suggestions, please?

THANK you,

Craig

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2021 11:37 AM - edited ‎03-30-2021 11:38 AM

HP Recommended

You need to narrow down if this is a printer issue or a computer issue. Are you able to print a test page from the printer directly? See this video for demonstration of printing a test page https://www.youtube.com/watch?v=obrxhu7IbYg

 

If it prints the test page then more than likely you have a computer issue not a printer issue. While it appears to have happened after changing the cartridge that might be coincidental.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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3 REPLIES 3

‎03-30-2021 11:37 AM - edited ‎03-30-2021 11:38 AM

HP Recommended

You need to narrow down if this is a printer issue or a computer issue. Are you able to print a test page from the printer directly? See this video for demonstration of printing a test page https://www.youtube.com/watch?v=obrxhu7IbYg

 

If it prints the test page then more than likely you have a computer issue not a printer issue. While it appears to have happened after changing the cartridge that might be coincidental.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎03-30-2021 01:34 PM

HP Recommended

Hi,

Yes, the printer DID print the test page.  It was very light, but it DID print!  So I guess my problem now lies with the computer instead?  Strange that it printed 9 beautiful pages and then the next time I went to print it didn't work.

But your answer was VERY helpful, and I thank you VERY much!!!!!

 

Best regards,

Craig

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‎03-30-2021 02:07 PM

HP Recommended

FYI, I just restarted my computer and it solved the problem.

 

THANK you for your help!

Craig

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