HP Laserjet M140we rejects original cartridge after firmware update

[dnaprints]

After the latest firmwareupdate my Hp m140we does not accept the original hp toner cartridge anymore. What can I do about this? The cartridge is almost full and this is totally unacceptable. 

[zoey7886]

@dnaprints, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Laserjet M140we! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your HP LaserJet M140we doesn't accept the original HP toner cartridge after a firmware update, follow these troubleshooting steps:

Verify Cartridge Authenticity

Ensure the toner cartridge is a genuine HP product. To check the authenticity of your cartridge, go to HP Anti-counterfeit and enter the serial number from the security label.

2. Reinstall the Toner Cartridge

• Open the front door.
• Remove the toner cartridge.
• Reinstall the toner cartridge.
• Close the front door.
• Turn the printer off and then on.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[dnaprints]

Thanks for your reply. However the problem persists, even after reinstalling the cartridge. I have verified that the toner cartridge is genuine. It is now the third week I cannot use my printer/scanner since hp decided to remotely disable it. How can this be resolved? 

[zoey7886]

@dnaprints, thank you for getting back to us!

If your HP LaserJet MFP M140we printer rejects the original HP toner cartridge after a firmware update, there are several steps you can take to resolve the issue:

Turn Off and Restart the Printer: Sometimes a simple power cycle can resolve recognition issues. Turn off the printer, wait for a few minutes, and then turn it back on.

Replace the Cartridge: If the issue persists, the cartridge might be faulty. Replace it with a new genuine HP cartridge.

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[dnaprints]

Hi @zoey7886, thanks for your reply! All steps you described do not help. For better or worse I will probably have to buy a new cartridge to keep using the printer. The old cartridge was still about 70% full. 

Honest question: Is remotely deactivating functioning toner cartridges really in line with HP's sustainability strategy? https://www.hp.com/us-en/sustainable-impact.html

It is hard to believe that the cartridge broke exactly at the moment the firmware update was installed. Either HP made a mistake here or is deliberately destroying products that customers bought. Rest assured, this will be the last HP product I have ever bought, if the only solution is spending money on a new cartridge. Apart from that: Who can tell me when the new cartridge I buy will be remotely destroyed by your employer? 

[zoey7886]

@dnaprints, Thanks for your reply — I understand how frustrating this must be, especially with a mostly full cartridge.

To help figure this out, could you please let me know:

What exact error message shows up on the printer or app?

Was this cartridge working fine before the firmware update?

Also, I hear your concern about sustainability. I’ll share this feedback with the right team — it’s important.

Happy to help further if you're open to it!

Best,

[dnaprints]

Hi Zoey, sorry for taking so long.

The error message is "Black Cartridge supply problem". 

The message appeared immediately after the Firmwareupdate installed itself, before that everything was working perfectly fine.  Thanks for your help! 

[zoey7886]

@dnaprints, Thank you for getting back to us!

If you are facing a "Black Cartridge supply problem" error message immediately after a firmware update on your HP LaserJet M140we, here's what you might try:

Check Cartridge Authenticity:

• Ensure you are using a genuine HP toner cartridge. You can verify the authenticity by visiting HP's official anti-counterfeit page and entering the serial number from the security label.

Remove and Reinstall the Cartridge:

• Turn off the printer.
• Open the front door and carefully remove the toner cartridge.
• Reinstall the toner cartridge ensuring it snaps into place correctly.
• Close the front door and turn the printer back on.

Perform a Power Reset:

• Turn off the printer.
• Unplug the power cord from the printer and the wall socket.
• Wait for about 60 seconds.
• Plug the power cord back in and turn the printer on.

Firmware Check:

• Ensure that the printer is running the correct and latest firmware for your printer model. You can download the latest updates from the HP website.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[dnaprints]

Hi Zoey, thanks for your efforts. I just bought a new cartridge. This works, even with the latest firmware. However it is still very frustrating that I now have a cartridge that is 70% full that I can throw in the trash. Is there any solution for the cartridge, that is too old for the updated firmware or will there be a fix by HP for the firmware? The old cartridge is genuine as well, it was bought and one of my home country's largest retailers. 

[zoey7886]

Hi @dnaprints, 

Thank you for the update, and I totally understand your frustration — having to discard a nearly full, genuine cartridge is definitely not ideal.

Unfortunately, with some firmware updates, older cartridge chips may no longer be recognized, even if the cartridges are original. HP firmware updates are designed to enhance security and functionality, but we recognize they can sometimes lead to these kinds of issues.

At this point, if the older cartridge is being rejected post-update, there’s no rollback option for the firmware.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Really sorry for the inconvenience caused, and thank you again for your patience.

Warm regards,