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‎01-23-2022 05:51 AM

HP Recommended

I have a Laserjet Pro M15W, I changed the cartridge and an incompatible error appears. Cartridge is new and original. The printer was bought in Asia where the cartiridge Number is 48A but in Europe is 44A. I tried all the Possible Solutions and still not printing.

 

Thanks

Category:
1 person had the same question
1 REPLY 1

‎01-26-2022 12:42 PM

HP Recommended

@MFR1983

 

Welcome to the HP support community.

 

I understand that you are using the cartridge from a different region and getting error messages, I am glad to assist you.

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
  2. Select the country.
  3. You will find the phone numbers below the product details.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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