HP Laserjet Pro MFP M182nw Printing Very Faintly since installing new toner

[cvance2387]

I ordered a new set of HP toner cartridges for this printer directly from HP. I followed the instructions for installing, shook each cartridge a few times to distribute the toner, yet after installing it is printing very faintly and sometimes even blank pages. I've followed every solution I can find. I've run several cleaning cycles and aligning cycles. I've increased the print density, I've changed the print quality settings up as high as they can go. I've updated the firmware and drivers, tried switching to different drivers, tried the print doctor app.  I've tried shaking the cartridges multiple times just to see if that would make a difference and nothing that i am trying seems to be working. The HP Smart App is reading the ink levels for each cartridge at about 3/4 full and the last set of toner cartridges I had worked great. I find it hard to believe I received an entire set of defective cartridges so I'm at a loss here.

[Andr-1611]

@cvance2387 

Print the " Supplies Status" report and return all cartridges to HP. Read HP Color LaserJet Pro MFP M182-M185 - User Guide page 112 Chapter 9 Solve problems.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[cvance2387]

I've done that before, it just tells me what I already know which is that all of the toner cartridges are about 3/4 of the way full. I'm not sure what you mean by return all cartridges to HP? Like just stick them in a box and mail them? How will they know what to do with them?

[Andr-1611]

Print the " Supplies Status" report and scan this page, upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.

There is also a
1) Invoice, see address
2) Delivery bill, see address
3) Order, HP Shop, there is an 0800 number

Kind Regards
Andr-1611

[cvance2387]

As I said, it essentially prints a blank page. So there would be nothing for you to read from the supplies status printout. I'd essentially be uploading a blank page.

[Andr-1611]

OK

https://www.hp.com/us-en/cartridge/anti-counterfeit.html

Kind Regards
Andr-1611

[cvance2387]

I'm not sure how that link helps me? As I stated in my initial message, I bought the toner directly from HP. I would hope that HP doesn't sell counterfeit supplies on their own website.