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Guidelines
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Color LaserJet Pro MFP M277dw
Microsoft Windows 11

I am getting blue dots on the left side of every copy about 1 inch apart. I replaced the cyan cartridge and it still does it. Other than this, I love my printer. 

1 REPLY 1
HP Recommended

@craup

 

Welcome to the HP support community.

 

I understand that you are getting print quality issues, I am glad to assist you.

Inspect the toner cartridge for damage

  • Check the toner cartridge for damage if there are issues like toner smears on the printed pages.
  • Remove the toner cartridge from the printer, and then make sure that the sealing tape has been removed.
  • Grasp both ends of the toner cartridge, and then gently rock the cartridge back and forth to distribute the toner.
  • Figure : Gently rock the toner cartridge back and forth
  • Image: Gently rock the toner cartridge back and forth
  • Check the memory chip for damage.
  • Slide back the cartridge cover to expose the imaging drum.
  • CAUTION: Do not touch the roller (imaging drum) on the toner cartridge. Fingerprints on the imaging drum can cause print quality problems.
  • Figure : Slide back the cartridge cover
  • Image: Slide back the cartridge cover
  • Examine the surface of the imaging drum on the toner cartridge.
  • If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
  • If the imaging drum does not appear to be damaged, close the cover, and then reinstall the cartridge in the printer.
  • Try to print again to see if the issue is resolved:

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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