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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- HP M277 dw putting blue dots on paper every 1 inch on left s...

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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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1 REPLY 1
01-04-2023 08:50 AM
@craup
Welcome to the HP support community.
I understand that you are getting print quality issues, I am glad to assist you.
Inspect the toner cartridge for damage
- Check the toner cartridge for damage if there are issues like toner smears on the printed pages.
- Remove the toner cartridge from the printer, and then make sure that the sealing tape has been removed.
- Grasp both ends of the toner cartridge, and then gently rock the cartridge back and forth to distribute the toner.
- Figure : Gently rock the toner cartridge back and forth
- Check the memory chip for damage.
- Slide back the cartridge cover to expose the imaging drum.
- CAUTION: Do not touch the roller (imaging drum) on the toner cartridge. Fingerprints on the imaging drum can cause print quality problems.
- Figure : Slide back the cartridge cover
- Examine the surface of the imaging drum on the toner cartridge.
- If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
- If the imaging drum does not appear to be damaged, close the cover, and then reinstall the cartridge in the printer.
- Try to print again to see if the issue is resolved:
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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