HP Never Stop Laser 1200mfp - 103 A Toner Refill issue

[Sai0102]

Hello Team,

We have tried to refill using the first refill toner. But it got errored out and the toner handle broke into 2 pieces. We have removed the refill toner by restarting the printer.

But, we were unable to load the ink through the new toner (Second toner). Please help us to solve this issue.

Thanks,

Sai

[Anand_Andy]

Hi @Sai0102,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Neverstop Laser MFP 1200w. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this Video: Reload Toner | HP Neverstop Laser 1000/MFP 1200, HP Laser NS 1020/MFP 1005 Printers

If the issue still persists, then it could possibly be a hardware issue.  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rk3699]

I'm trying to load the toner but it's not rotating only 

What should I do now