HP OEM PRINTER CARTRIDGE ERROR

[mario_g]

OfficeJet Pro 8600 with new HP cartridges keeps giving ink cartridge error. Can't use printer

[Jerry_57]

Hi @mario_g,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet Pro 8600 printer is persistently displaying an ink cartridge error with new genuine HP cartridges. You can follow these steps to troubleshoot and resolve the issue:
 

Check Cartridge Compatibility: Ensure that you are using the correct HP cartridges for your printer. The recommended cartridges for the HP OfficeJet Pro 8600 are:
 

• For the United States and Canada: 950 Black, 951 Cyan, Magenta, and Yellow
   
• For other regions, refer to the specific cartridge number provided by HP for your region.

Reinstall Cartridges:
 

• Turn on the printer.
   
• Place your fingers into the slot on the left side of the printer and pull forward to open the cartridge access door.
   
• Wait until the printer carriage moves and becomes idle and silent.
   
• Push in on the front of the ink cartridge to release it, and then pull it towards you to remove it.
   
• Check the cartridges to ensure there is no protective tape left on them and inspect them for any damage.
   
• Reinsert the cartridges by sliding them into their respective color-coded slots until they click into place.
   
• Close the cartridge access door.

Reset the Printer:
 

• Turn off the printer using the power button.
   
• Unplug the power cord from the back of the printer and the wall outlet.
   
• Wait at least 60 seconds.
   
• Reconnect the power cord to the printer and the wall outlet.
   
• Turn on the printer.

Use Genuine HP Cartridges: Ensure that you are using genuine HP cartridges, as non-HP products can sometimes lead to errors. Genuine HP cartridges are specifically designed for optimal performance in HP printers.

Checking and Cleaning:
 

• Inspect the cartridge contacts for any dirt or debris.
   
• Use a lint-free cloth slightly dampened with distilled water to clean the electrical contacts on the ink cartridges and inside the printer.

Updating the Printer Firmware:
 

• Make sure that your printer's firmware is up-to-date. Official HP® Support to ensure compatibility with the latest cartridges. This can often resolve unexpected errors.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support