HP OJ 4500 Not Accepting Compatible Cartridge 60

[Imapepper99]

I have tried so many things, but nothing works -- I have an HP Office Jet 4500 printer.  Recently I discovered that the black ink cartridge (901) has been Discontinued.  The system shows that it has been replaced by HP Cartridge 60.

I purchased an HP Cartridge 60 and have been trying to install it.  Again, I've tried all of the suggestions from others, turning on and off the printer, putting in the old (901) cartridge, then putting back the new one (60), cleaning both the cartridge and printer heads with alcohol, etc., but NOTHING works.  I've tried running the HP Printer and Scan Doctor, but nothing works.  I KEEP GETTING ERROR THAT THE CARTRIDGE IS INCOMPATIBLE CARTRIDGE (I would think the latest software/firmware update would have fixed the printer so it will accept the 60 Cartridge?

One response suggested buying a NEW cartridge -- but (1) -- 901 cartridges are NO LONGER AVAILABLE; and (2) I JUST purchased this Cartridge 60 and cannot afford to buy a new one!  Did  I just WASTE about $60 for a Cartridge that is useless?

Has anyone else had this problem?  I'd appreciate your help.  (I've only gotten partial answers from  the Q&A

[A_Gayathri]

Hi @Imapepper99,

Welcome to the HP Support Community

I understand you are facing an error INCOMPATIBLE CARTRIDGE issue with your HP Office Jet 4500 printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?
• Is the blue light solid on the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Craigsstan]

No, your suggestions did not work.  BTW, I'm running the printer on an iMac--and there are no drivers available.  A "counterfeit" 901 cartridge works just fine.  

[A_Gayathri]

@Craigsstan,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Craigsstan]

I don't see a private message icon and the link leads me to a page that says, "You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue."

[Treeko]

Hi @Imapepper99 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support