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‎04-27-2024 06:06 PM

HP Recommended
Product: HP Officejet 4500 Wireless All-in-One Printer - G510n
Operating System: Microsoft Windows 10 (64-bit)

Does anyone know the official HP solution to the problem of printers (OJ 4500 in my case) indicating that the HP60 cartridge is not compatible as a replacement for the discontinued HP901 cartridge? I have reset the printer's memory (multiple times), removed and reinstalled the HP60 cartridge (multiple times), checked the printer firmware (there is no new version), and cleaned the cartridge and print head contact points -- all to no avail.

HP created this issue. They must have a solution, right. However, nothing I have seen on their support sites is helpful.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-27-2024 11:40 PM

HP Recommended

Hi,

Can you see any such text about 901 ink replacement on its packaging as shown below?

ShlomiL_0-1714282564055.png

 

 

Are you using original or replacement ink cartridges?

 

What is the warranty end date listed on the ink cartridge?

ShlomiL_1-1714282781371.png

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎04-27-2024 11:40 PM

HP Recommended

Hi,

Can you see any such text about 901 ink replacement on its packaging as shown below?

ShlomiL_0-1714282564055.png

 

 

Are you using original or replacement ink cartridges?

 

What is the warranty end date listed on the ink cartridge?

ShlomiL_1-1714282781371.png

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-28-2024 08:56 AM

HP Recommended

My product is a combo package (black and tri-color inks), but no, that text is not present on the packaging. Does that mean the HP60 cartridge I purchased is not really compatible, and that I need to seek out a compatible HP60?

Was this reply helpful? Yes No
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