HP Office Jet 5252 printer, ran out of ink, changed ink cartridge with 63XL Tri Color.

[Smileyval]

I ran out of ink (HP63 Tri Color) replaced with HP 63 XL Tri Color.  Get error message "The indicated cartridge is not communicating correctly with the printer.  If this problem persists, replace the cartridge."  I have done that, have done a hard start same message appears.  HP Smart says both my Black ink and Color ink are full but this error prevents me from printing anything.  Can someone give me some advice

[Rainbow23]

@Smileyval

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

I see that you are facing cartridge issues with your HP OfficeJet 5252 All-In-One Printer.

Please follow the steps listed below to clean the electrical contacts of the cartridges:
1. Turn the printer on.
2. Open the door to access the cartridges.
3. Wait until the carriage stops moving before you continue.
4. Remove the cartridge indicated in the error message from its slot, holding it by its side.
CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
5. Remove any protective tape that still might be on the contacts.
CAUTION: Do not touch or try to remove the copper electrical strip.
6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
7. Lightly dampen a lint-free cloth with distilled water and then clean the electrical contacts in the carriage, located inside the printer.
8. Wait 10 minutes for the contacts to dry.
9. Reinsert the cartridge.
10. Close the cartridge access door.
You may also refer to the steps in this document 

Let me know if this helps.
Take care and have a great day ahead.

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