HP Office Jet 5258 does not print or copy. Pages come out with nothing on them.

[c_b-11]

No error messages. Had this printer for a long time. No messages regarding installed HP ink cartridges. 

[Raj_05]

Hi @c_b-11,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there could be a few potential issues causing your HP Officejet 5258 printer to not print or copy properly. Here are some troubleshooting steps you can try.

• Check Ink Levels: Even if there are no error messages regarding ink cartridges, it's still worth checking the ink levels to ensure they are not empty. You can do this through the printer's control panel or via the HP Smart app if you have it installed on a computer or mobile device.
• Clean Printheads: Over time, printheads can become clogged with dried ink, which can prevent proper printing. Most printers have a built-in printhead cleaning function accessible through the printer's settings menu. Running a printhead cleaning cycle may help resolve the issue.
• Check Paper and Print Settings: Make sure you are using the correct type and size of paper for the print job, and ensure that the print settings in the software you're using are configured correctly. Sometimes, incorrect settings can cause the printer to produce blank pages.
• Restart Printer: Sometimes, simply restarting the printer can resolve temporary issues. Turn off the printer, unplug it from the power source, wait a few minutes, then plug it back in and turn it on again.
• Update Printer Firmware: Ensure that your printer's firmware is up to date. HP often releases firmware updates to fix bugs and improve performance. You can usually check for firmware updates through the printer's settings menu or the manufacturer's website.
• Inspect for Paper Jams: Even if there are no error messages, there could still be a paper jam or obstruction preventing the printer from functioning properly. Open the printer's access doors and carefully inspect for any jammed paper or foreign objects.
• Test with Different Software/Device: Try printing from a different device or using different software to see if the issue persists. This can help determine if the problem is specific to one device or application.

By systematically going through these troubleshooting steps, you should be able to identify and resolve the issue with your HP OfficeJet 5258 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support