HP Office Jet 6830 does not recognize one new cartridge

[MaryChicken]

So, I've tried all the recommended tips. Shut off printer, clean heads, remove cartridges, replace...etc. Just one color does not work. Cyan

[zoey7886]

@MaryChicken, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet 6830! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you've already tried most of the basic troubleshooting steps for your HP Officejet Pro 6830 printer, but if cyan still isn't printing, here are a few additional steps you can try:

1. Run Printhead Cleaning Multiple Times

Since cyan is completely missing, try running the printhead cleaning process multiple times.

• On the printer's control panel, go to Setup > Printer Maintenance > Clean Printhead
• Run it up to three times (waiting a few minutes between each run)

2. Check Ink Cartridge Venting

Sometimes, a clogged vent can prevent ink from flowing.

• Remove the cyan cartridge
• Look for a small vent on top of the cartridge
• Use a pin or paperclip to gently clear any dried ink or blockage
• Reinsert the cartridge and try printing

3. Check the Printhead for Clogs

If the printhead itself is clogged, ink won’t flow properly.

• Remove all cartridges
• Dampen a lint-free cloth with warm distilled water
• Gently wipe the bottom of the printhead to remove dried ink
• Let it dry completely before reinstalling

4. Align the Printer

After cleaning, aligning the printhead can help:

• Go to Setup > Printer Maintenance > Align Printer
• Follow on-screen instructions

5. Try a Different Cyan Cartridge

Even if your current cartridge is new, it could be defective. If possible, try another genuine HP cyan cartridge to rule out a bad cartridge.

6. Reset the Printer

A hard reset can sometimes resolve firmware issues:

• Turn off the printer
• Unplug it from power for 2-3 minutes
• Plug it back in and turn it on

Let me know if this helps!  

Take care, and have an amazing day!  

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Regards,