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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet Pro 8210 Printer
Microsoft Windows 10 (32-bit)

Hello, I am having similar problem as Matteo30 with my 8210 printer rejecting a genuine HP 952XL ink cartridge. This particular new cartridge is from a package of 2. The first genuine HP cartridge I used from this pack worked fine, but the second from the same package is being rejected and will not allow my printer to function at all. The message reads, "Cartridge(s) for older generation of printer" (my printer IS an older printer) and shows my ink level as empty with "-" symbol. Please send me the fix to get my printer to accept this genuine HP 952XL ink cartridge from the "Accepted Solution" by Sandytechy20, HP Support Agent. Please stand behind your HP products.

 

I look forward to hearing from you soon. Thank you.

2 REPLIES 2
HP Recommended

HP changed the design of the cartridges used in your printer and updated the firmware to reject the old generation cartridges.  See the document here for information. 

 

HP should replace any genuine HP cartridges that are giving the Old Generation Cartridge error. I will ask to have your case escalated.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

Hi @Cindy160,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

Kindly send us the required details below on a private message to escalate to the concerned team.  

 

Name:  

Country:  

Email address:  

Case ID: 

Telephone Number:  

HP Model number:  

HP Product Number:  

Product Serial Number:  

Shipping Address:  

 

Refer to this document to know how to find the Product Name or Product Number.   

 

Keep me posted.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.