HP Office Jet Pro 6960. The printer has stopped printing black ink. Just installed new cartridge.

[jlindgr]

 HP OfficeJet Pro 6960. The printer has stopped printing black ink.  I bought a new ink cartridge … still nothing. Printed test page, no black. 

[A_Gayathri]

Hi @jlindgr,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 6960 not printing black ink despite installing a new cartridge, here are some troubleshooting steps you can try:
 

Check Cartridge Installation:

• Ensure that the new black ink cartridge is installed correctly. Remove it and reinsert it to confirm it is seated properly.

Print Head Cleaning:

• Use the printer’s maintenance feature to clean the print head. You can do this via the HP Smart app or through the printer's control panel:
  • On the control panel, go to Setup > Printer Maintenance > Clean Printhead.

Run a Print Quality Diagnostic:

• Print a Print Quality Diagnostic page to check for any issues with the print head:
  • Go to Setup > Print Reports > Print Quality Report.

Check Ink Levels:

• Ensure that the black ink cartridge is not empty. You can check ink levels in the HP Smart app or on the printer’s control panel.

Update Printer Firmware: Update the firmware on an HP printer

• Make sure your printer firmware is up to date. You can check for updates through the HP Smart app or the printer’s control panel.

Perform a Hard Reset:

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds. Then plug it back in and turn it on.

Check for Blockages:

• Inspect the print head for any clogs. You may need to remove the print head and clean it with a lint-free cloth dampened with distilled water.

Try a Different Document:

• Sometimes specific documents may not print correctly. Try printing a different document to see if the issue persists.

Refer to this document: HP OfficeJet Pro 6960 All-in-One Printer series User manual

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps. 

Take care and have a good day.

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