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HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Last cartridge replacement started giving me errors that cartridges are an older version. The cartridges were purchased years ago and are in large HP sealed packages. The same cartridges were working until now. I already verified these are original HP products. If I don't solve this issue immediately the printer and all cartridges will end up by the curb. It will be probably time to move to a different brand after being an HP customer for the last 40 years! Help please! 

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