HP Office Jet Pro 9025e No Longer printing with non-HP ink cartridges - HP Scam?

[suchscammers]

The printer worked fine with HP compatible (but not HP manufactured) ink cartridges at my home.

I then took the printer to my office and wanted to use it there. Suddenly the printer would not recognise the ink cartridges that had previously worked.

Could anyone please suggest a solution or a workaround? 

Thanks in advance. 

[Anand_Andy]

Hi @suchscammers,

Welcome to the HP Support Community

I'd like to help!

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[suchscammers]

I appreciate your follow-up and will give it a try. 

I'll leave feedback based on the outcome. 

All the best, 

[Anand_Andy]

@suchscammers,

Thank you for your response, I really appreciate your efforts.

Keep me posted.