HP Office Pro 6978 Region Reset

[ZeJohn]

Hi,

I just move from US to France. I have a HP Office Pro 6978.
I bought some new cartridge, but in US, I need to buy 902 and in Europe, it seems to be 903.

But now, the printer doesn't recognize this cartridge 903.

I read this is because of region lock and I need a Region Code.

Could you help me to unlock my printer for europe ?

Thank you

J.

[Betty0610]

@ZeJohn

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. Also, let us know the Operating System on your Computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ZeJohn]

Hi, 

Thank you @Betty0610 for your reply.

The printer is connected to a window 10.

For the software, do you have a download link ? Or its name?

For the cartridge, it's OK.

What are the next steps?

Regards

[Betty0610]

You can download the software from here if you don't already have it: 

https://support.hp.com/in-en/drivers

Let me know once done.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ZeJohn]

Betty0610, I'm ready to go !
Give me your instruction 🙂

[Betty0610 · Accepted solution]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!