HP OfficeJet 3830 printing issues

[katie1116]

My printer is printing anything that I print from the Web in a super SMALL font. Can't read it.

Also, I no longer get an option in Word and other programs to print in COLOR.

[Jay_G24 · Accepted solution]

Hi @katie1116,

I'd like to help!

I understand you are unable to print in color from your computer

To assist better -What's the browser you are trying to print from? Have you tried printing from different browsers or devices? 

Try the below steps to resolve the printing in the color issue.

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know-how. Try printing.

Also, try the steps in the document to resolve the issues with printing from the web browser Changing Font Size in Printed Documents or Web Pages

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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