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‎03-06-2021 10:37 AM

HP Recommended
Product: HP Officejet 4655
Operating System: Microsoft Windows 10 (32-bit)

Purchased in 2017.  Worked great until laptop replaced last year.  Worked with new laptop until a Windows 10 update.  Now won't print color and Best Buy Geek Squad can't seem to fix.  Any suggestions?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-09-2021 10:17 PM

HP Recommended

@willardlb

 

Kindly perform the steps mentioned in my previous post to resolve this issue and let me know how it goes.

 

Keep me posted.

KUMAR0307
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎03-09-2021 01:49 AM

HP Recommended

@willardlb, Welcome to the HP Support Community!

 

I understand you are not able to print in color. Let us try these steps:

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-09-2021 06:18 AM

HP Recommended

Geek Squad deleted and added back printer and it worked for a week, maybe 10 days.  Then it reoccurred again.

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‎03-09-2021 10:17 PM

HP Recommended

@willardlb

 

Kindly perform the steps mentioned in my previous post to resolve this issue and let me know how it goes.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎03-10-2021 08:17 AM

HP Recommended

This seems to have worked.  Thank you.  Do you think the reason might be that instead of just finding the printer I did it by TCP/IP address??

Does this mean everytime there is a WIndows 10 update I may have to do this process again?

Thanks for your help.  I hope this lasts longer than the last 'fix' which lasted 7-10 days

Was this reply helpful? Yes No

‎03-10-2021 09:03 AM

HP Recommended

@willardlb

 

The issue was caused by Windows updates and hence we installed the printer using its IP address which did the job. It should work fine.

HP and Microsoft are working to fix the bug in the Windows updates.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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