HP OfficeJet 5230 - Printer not printing magenta anymore

[InkZoned]

Dear community,

I have had this printer since 2-3 years and It has always worked flawlessly.

However, starting from yesterday it doesn't want to print magenta anymore.

Now, my printer has 2 slots for ink cardridges: 1 black + 1 multicolor. Magenta is in the multicolor and the multicolor cardridge prints everything but magenta.

Since my product is out of warranty and cardridges are from the InstantInk HP service how should I deal with it?

Can I technically do something about this or should I just put everything in the recycle bin?

Thank you for your suggestions,

Dearly Fabio 🙂

[sandytechy20]

@InkZoned

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, to assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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Cheers.