HP OfficeJet 5258 My ink cartridges are full but blank pages are being printed

[Jaxster]

Hello! My ink levels are about halfway full. I am trying to print but blank pages are continuously coming out. I opened the ink cartridges and noticed that there was a pool of ink around the head and slot. I wiped it off a bit and repositioned the cartridges. Still blank pages when I tried to print. I then tried troubleshooting under "utilities" and "Print Quality Toolbox" even with the progress report being printed, it was still blank. I'm not quite sure what to do at this point. I also want to add that I have had my printer unplugged for a few weeks because my daughter learned how to power off and on the printer so I just unplugged it to redirect her attention elsewhere. This printer, along with my desktop, are both fairly new and I rarely use them. So, I don't think it's an electrical issue. Any tips or advice will be greatly appreciated. Thank you in advance.

[Echo_Lake]

@Jaxster

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.  

• Are you able to make copies from the printer?

• Did you make any changes to your printer? 

• Are you able to print from other devices? 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.