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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
alapit
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Message 1 of 2
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HP OfficeJet 6950 new cartridge doesn't recognize

HP Recommended
OfficeJet 6950
Microsoft Windows 10 (64-bit)

Hello,

I wanted to change the ink, cartridge, but it doesn't work. 
On the website there's a firmware update, but I can't install it. It recognize the printer, but it is in grey, I can't choose it.

The printer says there is no update.

Why you protect your catridge so much????

If I can't solve it in a week I will buy another printer but never again HP!!!!

You make our life so difficult instead of easier.

I would be happy if I could write this message in my native language Hungarian, but no possibility to do it on Hungarian site???? WHY?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@alapit

 


Welcome to HP Support Community


I would like to help

 

Are those replacement cartridges genuine HP Cartridges or are they 3rd party cartridges?

 

Please try these steps

 

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

 

Also try downloading the Firmware from this Link: https://ftp.hp.com/pub/softlib/software13/printers/oj6950/2049a/OJ6950_2049A.exe

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

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