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‎03-23-2021 03:48 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet 6958 using HP 902XL cartridges. Cyan cartridge shows three-quarters full in HP Smart. Have done level three print head cleaning.

No change in results. Printer will print Black, Red, and Yellow ONLY. Printer has most recent firmware update applied.

Diagnostics/troubleshooting find nothing wrong.

Category:
4 people had the same question
1 REPLY 1

‎03-26-2021 04:09 AM

HP Recommended

@NemoAronnax, Welcome to the HP Support Community!

 

I understand the printer is not printing in Cyan. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document - No black ink, wrong colors, other print quality issues, and the issue persists, I'm afraid this is a hardware issue. It could be the ink cartridge or the printhead. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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