HP OfficeJet 9018e

[MegFloyd]

My printer OfficeJet Pro 9018e has continuous paper jam message.  There is not a paper jam.  Is there a hard reset or other way to make this go away.  The printer is not set up on my wifi so I cannot update the firmware.  Thinking this may be a lost cause.

[VikramTheGreat]

Hi @MegFloyd,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your HP OfficeJet Pro 9018e keeps showing a paper jam error even though there’s no paper stuck inside. You’ve already tried checking for jams and mentioned that the printer isn’t connected to Wi-Fi, so firmware updates aren’t an option right now. Let’s walk through a few steps that can help clear this error and potentially revive your printer.

1. Perform a Full Power Reset

This helps clear internal memory and sensors.

1. Turn off the printer.
2. Unplug the power cord from both the printer and the wall.
3. Wait 60 seconds.
4. Plug it back in and turn the printer on.

2. Manually Check All Paper Paths

Even tiny scraps of paper or dust can trigger a false jam.

• Open the front door and lift the ink cartridge access door.
• Move the carriage gently to both sides and check for debris.
• Remove the paper path cover and inspect the rollers.
• Check the input tray, output tray, and rear access door (if present).
• Use a flashlight to inspect deep areas.

🔗 HP OfficeJet Pro 9010, 9020 printers - Paper Jam error | HP® Support

3. Clean the Paper Feed Rollers

Dust and fiber buildup can cause misfeeds that trigger jam errors.

• Use a lint-free cloth slightly dampened with distilled water.
• Clean the rollers gently.
• Let them dry for 10 minutes before turning the printer back on.

4. Try a USB Setup (If Wi-Fi Isn’t Available)

You can connect the printer via USB to a Windows 11 PC and use the HP Smart app to:

• Run diagnostics
• Check for firmware updates
• Reset internal error states

🔗 HP OfficeJet Pro 9018e All-in-One Printer - Troubleshooting | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat