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‎10-19-2022 12:47 PM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer
Operating System: Microsoft Windows 11

THe printer now shows the following error "Cartridge Error: one or more cartridges are missing or damaged" . I am only using HP approved cartridges, I tried old ones and brand new ones and keep getting this error.

I tried all the troubleshooting recommendations from virtual assistant to no avail. I cannot find any information. 

Category:
1 REPLY 1

‎10-30-2022 09:31 AM

HP Recommended

Hi @Samirov

 

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing cartridge issues with your HP Printer.

 

Please follow the steps listed below to clean the cartridge contacts.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
  2. Remove the cartridge indicated in the error message from the carriage.
  3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.
  4. Reinstall the cartridge.
  5. Repeat these steps for any other cartridges indicated in the error message.
  6. Close the door or lid to the cartridge access area.

You may also refer to this document.

 

Let me know if this works.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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