HP OfficeJet Pro 6960 All-in-One Printer

[TZAH]

HP OfficeJet Pro 6960 All-in-One Printer

I GOT PROBLEM WITH THE HEAD PRINTER 0x19a0013

[Garp_senchau]

@TZAH,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Turn off the printer and unplug it from the power source for about 60 seconds.
• Check for paper jams inside the printer, and remove any if found.
• Inspect the ink cartridges: Ensure they are properly installed and have enough ink.
• Clean the printhead: Use the printer’s built-in cleaning tool through the printer settings on the control panel or the HP printer software.
• Reset the printer: Perform a hard reset by holding the power button for 10 seconds.
• Reinstall the printer drivers: Go to the HP support website and download the latest drivers for your printer model.
• Try using a different power outlet in case the current one is faulty.

You may also refer this guide: HP inkjet printers - Oxc19a0005 or similar error code displays

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,