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‎09-30-2021 03:39 PM

HP Recommended
Product: Example: OfficeJet Pro 6968

I have a HP OfficeJet Pro 6968. I have been using aftermarket ink cartridge refills no problems. I installed a new set of cartridges and a few weeks after installing and using them my printer did an automatic update. After the update it says Misinstalled Cartridge. Remove and reinsert into correct slot. As I said at beginning I had been using these cartridges for a few weeks before this happened. It happened after an update. Is HP making it so that you cannot use any cartridge but HP original cartridges? 

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2 REPLIES 2

‎10-03-2021 10:55 AM

HP Recommended

@flb_37714

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/in-en/document/c05310148

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎11-02-2021 08:36 PM

HP Recommended

No it doesnt help this is called monopolizing on something that should be against the law. I need to know what will happen if i do buy original HP cartridges for the printer if they will work? it is nit cheap nearly $100.00 to replace with HP Cartridges. 

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