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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Tony4847
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HP OfficeJet Pro 6978 Black ink cartridge is not printing. No code given. New ink cartridge install

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Microsoft Windows 10 (64-bit)

HP OfficeJet Pro   6978 . All New ink cartridge install. Black ink  is not printing. Replaced the black ink cartridge with another and black ink is still not printing. Cleaned heads a few times and black ink does not print. All is well. No message is given. Any help is welcome.

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praveenbv
HP Support Agent
HP Support Agent
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Hi@Tony4847, Welcome to the HP Support Community!

 

I understand that need to know that not printing black.

 

Don't worry I'll try to help you out.

 

Request you to follow the below troubleshooting steps from the document fix:-

 

 

HP OfficeJet 6900 Printers - Black or Color Ink Not Printing, Other Print Quality Issues

 

Print a Print Quality Diagnostic report

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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praveenbv
HP Support Agent
HP Support Agent
2,762 2,761 101 135
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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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