HP OfficeJet Pro 6978 printer is showing a cartridge misalignment

[moolaz]

HP OfficeJet Pro 6978 printer is showing a cartridge misalignment.  I cleaned the contacts and are still getting the notice Printer said one or more cartridges are damaged, and these are brand-new cartridges.  Help!!!

[Nal_NR]

Hi @moolaz,

Welcome to the HP Support Community. 

I understand that you are getting a cartridge error, and I am glad to assist you.

 

Reset the printer

Reset the printer to recover from printer errors or failures.

• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and printhead electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• 
• Place the cartridge to the side with the contact facing upwards.
• Wipe the contact inside the printhead with a lint-free cloth.
• 
• Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Hope this helps! Keep me posted for further assistance

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