HP OfficeJet Pro 7740 Wide Format

[stefandavcev]

I purchased this printer last year, and my experience with it has been nothing short of terrible.The XL cartridges are outrageously expensive (€200 for a full set) and have an extremely short lifespan. To avoid spending €200 every month on ink, I decided to refill the original cartridges with pigment ink. However, after the first refill, the printer blocked the cartridges and detected them as a "continuous ink system," rendering the printer unusable even with the original cartridges refilled with ink.

This is an unbelievably bad experience, and I believe there should be legal action against such practices. How can you force your customers to use only original ink? If I choose to use non-original ink or refill original cartridges with non-original ink, that should be my right, even if it risks damaging the printer. It’s simply a matter of the warranty being voided.

I've tried every possible solution I found online, including downgrading the firmware to a previous version and resetting the printer, but nothing has worked. I have been unable to print anything for 12 days, and this is severely impacting my work.

I am extremely frustrated with this situation, and I expect an immediate resolution.

[Raj_05]

Hi @stefandavcev,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support