HP OfficeJet Pro 7740 ink not compatible

[FatkhurUchiha]

hi i wanna ask how to change region to my printer so i can use 955 catridge printer?

because now my printer only support 953 ink and its impossible to find that catridge here

[Max3Aj]

@FatkhurUchiha, Welcome to HP Support Community. 

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

  

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[FatkhurUchiha]

I have all of this sir and then what should i do next?

[Max3Aj]

@FatkhurUchiha, Thank you for your response, 

  

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well) 

  

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

Clicking ink levels in HP Smart 

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels. 

Clicking to the right of the ink levels 

The Set New Regions window opens. 

  

Please share screenshot of this window on Private message.  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

  

Use the "Copy to Clipboard" feature to paste the values here. 

Max3Aj

HP Support 

[FatkhurUchiha]

I already send you private message, please check and thank you for your help

[Max3Aj]

@FatkhurUchiha, Thank you for your response. 

I have shared the details over the private message. 

Please do check and do the needful. 

If my response helped resolve your issue, kindly click “Accepted Solution” — it will help others find their way to the solution as well. And if you’d like to show appreciation, clicking the “Kudos/Thumbs Up” at the bottom right will let me know!

Take care and have an amazing day ahead!

Warm regards,

Max3Aj

HP Support

[FatkhurUchiha]

i already send you new information by private message again, because now still cannot use 955 catridgge

[Hawks_Eye]

Hi @FatkhurUchiha 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye