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‎08-21-2023 12:56 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

This started with an update which would not load. LCD displayed 0% downloading for a whole day. Downloaded and ran HP troubleshooter. Checked Community Discussions but didn't find any solutions which worked for me. Did a hard reset. Reset IP address but now Cartridge Cannot Be Used Until Printer Is Enrolled In HP Instant Ink error. HP Smart Page shows printer as Not ready to print. HP Smart Page shows status as enrolled. 

Any help will be greatly appreciated.

Category:
1 REPLY 1

‎08-24-2023 08:38 AM

HP Recommended

@mobiletony2

Welcome to the HP support community.

I understand that are getting cartridge errors, I am glad to assist you.

Follow the steps mentioned under "How do I fix cartridge errors associated with printer enrollment?" in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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