HP OfficeJet Pro 8020 series printer is dropping letters

[Colleen_S]

What does it mean when the printer drops letters?  It prints most of the text but certain letters like "p", "b", and "n" are intermittently not printing and instead it is blank where the letter should be.

[zoey7886]

@Colleen_S, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet Pro 8020 Series Printer Dropping Letters Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your HP OfficeJet Pro 8020 series printer is dropping letters such as "p," "b," and "n" intermittently, it typically indicates an issue that may be related to several factors including ink cartridge quality, print head problems, or software glitches. Here are some troubleshooting steps you can follow to resolve the issue:

 

1. Check Ink Cartridges: Ensure that the ink cartridges are properly installed and have sufficient ink. Replace any low or empty cartridges.
2. Clean Print Heads: Use the printer’s built-in print head cleaning function. This helps clear any blockages that may be causing dropouts.
3. Align Print Heads: From the printer's menu, perform a print head alignment to ensure that the print heads are properly aligned.
4. Print Quality Diagnostics:
   • Access the printer's menu and navigate to the print quality diagnostic report. This report can help identify any inconsistencies.
5. Check Printer Software: Ensure that you have the latest printer drivers and firmware installed. Visit HP’s official website to download any updates.  

Hope this helps! 

Take care, and have an amazing day!  

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