HP OfficeJet Pro 8025 All-in-One Printer - out of warranty and ink no longer available

[queuemcmillan]

i purchased this printer one year ago.  it operated great.  earlier this month i received a notice that my warranty was due to expire.  prior to renewing the warranty, i went to order ink.  the ink is out of stock in the hp store and through other retailers.  last week i contacted hp tech support and was repeatedly told that it was in stock and ready to be shipped out asap.  i placed the order and the ink did not arrive.  it took me about 2 1/2 hours of chats and telephone calls to find out that the ink was never in stock and that my order was actually back-ordered.  prior to confirming this, the person on the phone told me my shipping was delayed due to covid.  i had to press to find out if the ink was in stock or not - it was extremely disappointing and frustrating to find out that i had been lied to repeatedly.  and now i have a perfectly good printer, one year old, out of warranty and out of ink.  shame shame shame on hp customer service.  i am so glad i checked on ink prior to renewing the warranty.

[queuemcmillan]

BUYERS BEWARE

So, in yesterday's mail I received the ink order I cancelled via the telephone back in October.  I checked my credit card and they charged me for the order as well.  Did HP think I was going to wait around for 6 weeks until they go the ink in stock?  Why wasn't my order cancelled when I asked them to cancel it.  

My officejet pro 8025 is sitting next to my desk, unconnected.  I had to go out and purchase a new printer that I could actually purchase ink for.

[Jay_G24]

Hi @queuemcmillan,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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