HP OfficeJet Pro 8025 will not print or copy any color - Using Instant Ink

[misscrf88]

All of the sudden nothing will print in color. Everything is b&w or grayscale.

These are all the steps I have taken to troubleshoot this issue:

1. Rebooted
2. Printed from different apps 
3. Checked printer preferences to confirm color is chosen and not B&W or grayscale
4. Printed a print quality report (test page) - even this doesn't print any color. Only grayscale
5. Changed the ink cartridges. I am enrolled in Instant Ink. The blue, pink/red, and yellow were low, so I put in new full cartridges
6. Cleaned the heads in maintenance. I did this multiple times and did 3 levels of cleaning
7. Took out the cartridges and checked for any debris
8. Attempted to copy a photo from the glass - this also created a grayscale of the photo. Did not copy any color
9. Removed the printer from my laptop, reset it to factory settings, and reset it up

Not one step has made a bit of difference. Because I'm outside the ridiculously small warranty window, I cannot get any support. I work in IT and consider myself at least somewhat competent at troubleshooting an issue like this. I'm so frustrated right now.

If anyone can help. I would so appreciate anything that might give me color back on my all-in-one printer/scanner/copier. 

Thank you

[Nal_NR]

Hi @misscrf88 

Welcome to the HP Support Community.

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.           

This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[misscrf88]

Thank you for offering to help! I don't see any private message from you. I went to my private messages, but don't see anything in there from you or anyone else. Can you let me know if we can connect?

[misscrf88]

Thank you for offering to help! I don't see any private message from you. I went to my private messages, but don't see anything in there from you or anyone else. Can you let me know if we can connect? (posting this again, because I wasn't sure if I replied to my OP or your comment),

[misscrf88]

ok, this is interesting. Yesterday I could see the private messages by my profile, and I could click the link you provided to see my private messages, though they were empty. Today, I am denied access to the private messages at all. What happened?

Here is a link to a jpg of what I see: https://drive.google.com/file/d/16i_YjUurhLib6PyJsYFaBYOKUJf4ezgl/view?usp=sharing