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‎11-24-2021 09:30 AM

HP Recommended
Product: HP OfficeJet Pro 8025e

My company sent the HP OfficeJet Pro 8025e printer, but it came without the setup cartridges, and I am getting the error message: on the display screen: “Use SETUP cartridges that came with your printer.” Can you please help me on how to bypass this message and use normal 910 ink cartridges? Thank you! 

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2 people had the same question
1 REPLY 1

‎11-27-2021 07:25 AM

HP Recommended

@NGray1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are receiving a "use setup ink cartridges" error. We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon in the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

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