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‎02-12-2025 03:08 PM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer
Operating System: Microsoft Windows 11

Dear Support Team,

Please be advised that my printer was working fine then suddenly one day I noticed an error message in the printer display "Cartridge Problem" one or more cartridges are missing or damaged. Until cartridges are replaced make sure the printer is turned on to avoid damage to the printer.

Your help and support is sincerely appreciate.

Best Regards,

Mohsin Syed

1 REPLY 1

‎11-03-2025 07:23 AM

HP Recommended

Hello MohsinUSyed ,

Thank you for reaching out. Regarding your query on printer display "Cartridge Problem" one or more cartridges are missing or damaged that you’re experiencing.

 

Kindly review the instructions as below :

- Were there any hardware or software changes recently 

- Share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/us-en/drivers/hp-officejet-pro-8030-all-in-one-printer-series/model/24208735

https://support.hp.com/in-en/product/setup-user-guides/hp-officejet-pro-8030e-all-in-one-printer-ser...

https://support.hp.com/us-en/document/ish_1721989-1461843-16

Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS)

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

How to Fix Common HP Printer Problems

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
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